Policies and cancellations
1.- Weather conditions:
In case the weather conditions do not allow us to navigate, we have the option to reschedule for the next date, or the return of 100% of what was paid, please take this factor into account when booking.
2.- Policies and conditions:
A. Pre Trip Cancellation: If we can read that the weather conditions are bad some days before starting we will cancel the trip. In this case 100 % of your payment will be returned.
B. Cancellation during the Trip:
B.1) If we reach the embarking point, which is the End of the Panamerican highway at the end or beginning of south America main land. And during the way the conditions start getting worst and conditions prevent navigation, we will refund 80%, keeping 20 % to cover the transportation.
B.2) If the conditions give us the chance to set sail and reaching Cape Froward the conditions get worst, the captain will have the voice of our company to decide cancel, safeguarding the integrity of the passengers and come back to the embarking point.
In this situation the company will refund 50 % of the total price. To cover transportation and operational cost.
In this case we guarantee at least to reach Cape Froward, the beginning of the end of Americas main land. 53°, 17´43 S / 71° 17´43 W.
The ratio of sightings of cetaceans in the area of the Francisco Coloane Marine Park is high, although we can never ensure the sighting of animals, we can not forget that they are free and in their natural environment, and if they wish they can avoid getting close to our boat and therefore be detected.
By regulation of Sernapesca and the manual of good practices for marine operations of sighting of Marine Fauna, we in case of sighting a whale we can not approach less than 100 meters and the speed of the boat should be less than that of the animal or the of the slowest of the group. .